Help, Answers, and How-To Guides for a Better Experience
How can I pay with crypto and get a discount?
How do I subscribe?
Choose Your Plan – Pick a plan from our Pricing page.
Select Payment Method – We offer discounts on certain secure and easy payment options.
Send Payment – Our team will confirm your payment and send your login details along with all the guidance you need
How many devices can be used at once?
Depends on your plan — typically 1–5 devices simultaneously. Check our plans and Pricing page (click here)
Are there any hidden fees or contracts?
No hidden fees — you only pay for the plan you choose. Payments are manual; we never charge automatically without your permission. We have no control over your bank, card, or app.
What hardware is recommended?
We do NOT recommend using Samsung or LG TV apps since they are no longer supported.
For the best experience with our system, please use one of the recommended devices above.
The service works on any internet-connected device — Modern TVs, Boxes, Fire tv ( Cube, Stick..), phones, tablets, or computers. For the best experience, use our recommended streaming devices below.
Do you have adverts?
No — our service is completely ad-free, so you can enjoy uninterrupted viewing.
Do I need a VPN?
If you’re in the UK (England, Scotland, Wales, Northern Ireland) or UAE, a VPN is usually required. Some UK ISPs block certain servers because they want to limit access to streaming services and promote their own TV cable packages. During main event games, this may cause the service to stop working temporarily (VOD might still play). You may see a black screen or an empty error — a VPN will bypass this issue.
If your service works normally and your ISP isn’t blocking us, no VPN is needed.
Our service is highly encrypted, so only you can see what you’re watching. Some ISPs also throttle or experience congestion on specific networks; a VPN helps avoid this by using different routes.
Recommended VPN providers:
IPVanish
Surfshark
NordVPN
Do NOT use: ExpressVPN (not compatible)
Suggested VPN server locations:
USA (East), Canada, Denmark, Sweden, Switzerland, Norway, Latvia, Finland
Do I need high-speed internet?
Yes, a stable internet connection is required. We recommend at least 10 Mbps for HD and 25+ Mbps for FHD or +, streaming to ensure smooth playback.
Can I record shows ?
Yes, you can record shows, but it depends on the app you’re using. Apps like IPTV Smarters, and TiviMate support recording and catch-up features. Features may vary by device and app.
How to renew my plan?
Do you take recurring payments?
Our service is not set up for recurring payments — you will never be charged automatically by Upstream TV.
When your subscription is about to expire, we’ll send a reminder email with an invoice for the next period.
You’re always in control. If you decide not to renew, no action is needed — we will not charge you automatically.
Can i upgrade my plan anytime?
Will i lose access if I don't renew on time?
Error code 403
If you are experiencing the error ‘invalid response code 403’ it is likely your ISP is blocking our service and you will require to use a VPN to watch our service, one known ISP that causes this issue is AT&T/Vodafone.
If you’re already using VPN, then it means there’s some issue with their networking, causing this issue (mainly CG-NAT usage).
VPN provider ExpressVPN started using this method, causing our service not to work with their VPN.
- Try switching few times location, to different countries.
- If you switched through several locations but still getting that error, then please use different VPN provider.
We recommend:
Live TV & VOD buffers, freezes or Not Working
Sometimes you may experience buffering due to insufficient bandwidth, and sometimes a bug in the system.
To experience the apollogroup as smooth as possible don’t use Wifi nor any type of extended system, for best result use Wire Ethernet Cable only to your device.
- Log out of the app
- If possible on your device (eg Fire stick, Android TV) clear the app cache and storage.
- Turn off your device
- Turn off your router and leave for one minute
- Turn back on, Login & try to load the content.
my app player sometimes stops or kicks me out
Problems such as being kicked our of the app or the app stopping can simply be resolved by closing and re-opening the app, if this does not fix the issue please try the following;
- Log out of the app
- If possible on your device (eg Fire stick, Android TV) clear the app cache and storage.
- Turn off your device
- Turn off your router and leave for one minute
- Turn back on, Login with the details provided. You can also find them in your Ticket Support area and try loading the content.
If the problem persists please contact us via chat.
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